Ofertas de empleo en Sant Fruitós de Bages de Informática y telecomunicaciones

International company located in Bages needs to incorporate COSTUMER & SUPPLIER QUALITY ENGINEER.

Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.

Roles and responsabilities

• First answer to costumer/suppliers and support in technical questions.
• Attend quality claims, 8D report creation, claim register and follow-up.
• Customer satisfaction targets and KPI response on-time.
• Support in complaints analysis, team meetings participation and quality reports creation.
• Visiting frequently customers to achieve Quality standards.
• Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.

• Attend customer visits and quality audits

• Customer Claim cost negotiation.

• Support in homologation reports (PPAP) and metrology tests.